Escalate a depleted Gemini balance the same way as a dead model ID

Correcting the model IDs got past the 404s and straight into 429 "Your
prepayment credits are depleted" on every call, so the LLM correlation tier is
still down -- same symptom, different cause, and the previous commit would have
logged it as an ordinary per-call WARNING and buried it exactly like the last
one.

An empty balance shares a status code with an ordinary rate limit but is the
opposite kind of problem: a rate limit clears on its own, a dead account never
does. The match is on the billing wording ("credits are depleted",
"prepayment", "billing") rather than on 429, so a burst of rate limiting still
reads as WARNING while an unpayable account escalates to the once-per-model
ERROR that names the fix.

The two escalation paths now share _log_tier_down, which is also where the
once-per-model suppression lives -- this code runs on every call at radio
traffic volume, so an ERROR per call would be its own kind of noise.

38 correlator tests still pass. No new environment variables, so CI deploys
this without an ansible run.

Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>

drb-c2-core/app/internal/llm_correlator.py

@@ -260,16 +260,34 @@ def _log_llm_failure(where: str, call_id: str, model: str, exc: Exception) -> No
     that will never fix itself, so it gets ERROR and says what to do.
     """
     text = str(exc)
-    if "404" in text or "not found" in text.lower() or "no longer available" in text.lower():
-        if model not in _dead_models:
+    low  = text.lower()
+
+    if "404" in text or "not found" in low or "no longer available" in low:
+        _log_tier_down(where, model, "model is unavailable",
+                       "Update CORR_CHEAP_MODEL/CORR_SMART_MODEL in config.py", text)
+        return
+
+    # A depleted balance reads as 429, the same status as an ordinary rate limit,
+    # but it is the opposite kind of problem: a rate limit clears on its own and a
+    # dead account never does. Matching on the billing wording keeps a burst of
+    # rate limits at WARNING while an empty account escalates like a bad model ID.
+    if "credits are depleted" in low or "prepayment" in low or "billing" in low:
+        _log_tier_down(where, model, "the Gemini account is out of credit",
+                       "Top up billing at https://ai.studio/projects", text)
+        return
+
+    logger.warning(f"{where} failed for call {call_id}: {text}")
+
+
+def _log_tier_down(where: str, model: str, problem: str, fix: str, text: str) -> None:
+    """ERROR once per model, not once per call — this runs at radio-traffic volume."""
+    if model in _dead_models:
+        return
     _dead_models.add(model)
     logger.error(
-                f"{where}: model {model!r} is unavailable -- the LLM correlation tier "
-                f"is DISABLED and every call is falling back to rules-only. Update "
-                f"CORR_CHEAP_MODEL/CORR_SMART_MODEL in config.py. Google said: {text}"
+        f"{where}: {problem} ({model!r}) -- the LLM correlation tier is DISABLED "
+        f"and every call is falling back to rules-only. {fix}. API said: {text}"
     )
-        return
-    logger.warning(f"{where} failed for call {call_id}: {text}")
 
 
 async def tiebreak(rules_decision: dict, llm_decision: dict, ctx: dict) -> dict:

drb-frontend/app/login/page.tsx

@@ -105,6 +105,11 @@ export default function LoginPage() {
           </svg>
           Continue with Google
         </button>
+
+        <p className="text-center text-xs text-gray-500">
+          Don&apos;t have an account?{" "}
+          <Link href="/signup" className="text-indigo-400 hover:text-indigo-300 transition-colors">Sign up</Link>
+        </p>
       </div>
     </div>
   );

drb-frontend/app/onboarding/page.tsx

@@ -0,0 +1,87 @@
+"use client";
+
+import { useEffect, useState } from "react";
+import { useRouter } from "next/navigation";
+import { useAuth } from "@/components/AuthProvider";
+import { c2api } from "@/lib/c2api";
+import { Button } from "@/components/ui/Button";
+
+/**
+ * Shown to any signed-in user with no org_id claim — see ChromeSwitcher's
+ * no-claim guard (SAAS_PLAN.md B3). Two ways to land here:
+ *   1. Just created an account via /signup, org name not collected yet.
+ *   2. Signed in via Google on /login (which auto-creates a Firebase account
+ *      on first use) and was never provisioned into anything.
+ * Either way, this is the one screen an unprovisioned account can reach,
+ * and completing it is what POST /auth/signup uses to grant org_id/org_role.
+ */
+export default function OnboardingPage() {
+  const { user, loading, orgId, refreshClaims } = useAuth();
+  const router = useRouter();
+  const [orgName, setOrgName] = useState("");
+  const [submitting, setSubmitting] = useState(false);
+  const [error, setError] = useState<string | null>(null);
+
+  useEffect(() => {
+    if (loading) return;
+    if (!user) {
+      router.replace("/login");
+      return;
+    }
+    if (orgId) {
+      router.replace("/dashboard");
+    }
+  }, [loading, user, orgId, router]);
+
+  async function handleSubmit(e: React.FormEvent) {
+    e.preventDefault();
+    if (!orgName.trim()) return;
+    setSubmitting(true);
+    setError(null);
+    try {
+      await c2api.signup(orgName.trim());
+      // Firebase custom claims only show up in a *freshly fetched* ID token —
+      // getIdTokenResult(true) inside refreshClaims forces that fetch, then
+      // AuthProvider's own state (orgId) updates and the effect above
+      // redirects to /dashboard.
+      await refreshClaims();
+    } catch (err) {
+      setError(err instanceof Error ? err.message : "Could not set up your organization. Try again.");
+      setSubmitting(false);
+    }
+  }
+
+  if (loading || !user || orgId) return null;
+
+  return (
+    <div className="max-w-sm mx-auto pt-16">
+      <div className="bg-gray-900 border border-gray-700 rounded-xl p-8 space-y-5 font-mono">
+        <div>
+          <h1 className="text-white text-lg font-bold">Set up your organization</h1>
+          <p className="text-gray-400 text-xs mt-2 leading-relaxed">
+            One more step — name the organization your nodes, calls, and incidents will belong to. You can change this later.
+          </p>
+        </div>
+
+        <form onSubmit={handleSubmit} className="space-y-4">
+          <div>
+            <label className="text-xs text-gray-400 block mb-1">Organization name</label>
+            <input
+              type="text"
+              value={orgName}
+              onChange={(e) => setOrgName(e.target.value)}
+              required
+              autoFocus
+              placeholder="e.g. Riverside County Scanner"
+              className="w-full bg-gray-800 border border-gray-700 rounded-lg px-3 py-2 text-white text-sm focus:outline-none focus:border-indigo-500"
+            />
+          </div>
+          {error && <p className="text-red-400 text-xs">{error}</p>}
+          <Button type="submit" disabled={submitting || !orgName.trim()} fullWidth>
+            {submitting ? "Setting up…" : "Continue"}
+          </Button>
+        </form>
+      </div>
+    </div>
+  );
+}

drb-frontend/app/signup/page.tsx

@@ -0,0 +1,128 @@
+"use client";
+
+import { useState } from "react";
+import Link from "next/link";
+import { createUserWithEmailAndPassword, GoogleAuthProvider, signInWithPopup } from "firebase/auth";
+import { auth } from "@/lib/firebase";
+import { useRouter } from "next/navigation";
+
+/**
+ * Self-serve account creation (SAAS_PLAN.md B4). Only creates the Firebase
+ * user — org naming happens on the next screen, /onboarding, which is also
+ * where every other no-org-yet path (Google sign-in via /login, etc.) ends
+ * up. Keeping that step in one shared place means there's exactly one route
+ * that calls POST /auth/signup.
+ */
+export default function SignupPage() {
+  const [email, setEmail] = useState("");
+  const [password, setPassword] = useState("");
+  const [error, setError] = useState<string | null>(null);
+  const [loading, setLoading] = useState(false);
+  const router = useRouter();
+
+  async function handleSubmit(e: React.FormEvent) {
+    e.preventDefault();
+    setLoading(true);
+    setError(null);
+    try {
+      await createUserWithEmailAndPassword(auth, email, password);
+      router.push("/onboarding");
+    } catch (err: unknown) {
+      const code = (err as { code?: string })?.code;
+      if (code === "auth/email-already-in-use") {
+        setError("An account with this email already exists. Try signing in instead.");
+      } else if (code === "auth/weak-password") {
+        setError("Password is too weak — use at least 6 characters.");
+      } else {
+        setError("Could not create your account. Check your details and try again.");
+      }
+    } finally {
+      setLoading(false);
+    }
+  }
+
+  async function handleGoogle() {
+    setLoading(true);
+    setError(null);
+    try {
+      await signInWithPopup(auth, new GoogleAuthProvider());
+      router.push("/onboarding");
+    } catch {
+      setError("Google sign-up failed. Try again.");
+    } finally {
+      setLoading(false);
+    }
+  }
+
+  return (
+    <div className="max-w-sm mx-auto pt-16">
+      <Link href="/" className="flex items-center justify-center gap-2 mb-6 font-mono font-bold text-white">
+        <span className="inline-flex items-center justify-center w-8 h-8 rounded-lg bg-indigo-600 text-white">D</span>
+        DRB
+      </Link>
+      <div className="bg-gray-900 border border-gray-700 rounded-xl p-8 space-y-5 font-mono">
+        <h1 className="text-white text-lg font-bold">Create your account</h1>
+
+        <form onSubmit={handleSubmit} className="space-y-4">
+          <div>
+            <label className="text-xs text-gray-400 block mb-1">Email</label>
+            <input
+              type="email"
+              value={email}
+              onChange={(e) => setEmail(e.target.value)}
+              required
+              autoComplete="email"
+              className="w-full bg-gray-800 border border-gray-700 rounded-lg px-3 py-2 text-white text-sm focus:outline-none focus:border-indigo-500"
+            />
+          </div>
+          <div>
+            <label className="text-xs text-gray-400 block mb-1">Password</label>
+            <input
+              type="password"
+              value={password}
+              onChange={(e) => setPassword(e.target.value)}
+              required
+              minLength={6}
+              autoComplete="new-password"
+              className="w-full bg-gray-800 border border-gray-700 rounded-lg px-3 py-2 text-white text-sm focus:outline-none focus:border-indigo-500"
+            />
+          </div>
+          {error && <p className="text-red-400 text-xs">{error}</p>}
+          <button
+            type="submit"
+            disabled={loading}
+            className="w-full bg-indigo-600 hover:bg-indigo-500 disabled:opacity-50 text-white rounded-lg py-2 text-sm font-semibold transition-colors"
+          >
+            {loading ? "Creating account…" : "Create account"}
+          </button>
+        </form>
+
+        <div className="flex items-center gap-3">
+          <div className="flex-1 h-px bg-gray-700" />
+          <span className="text-xs text-gray-500">or</span>
+          <div className="flex-1 h-px bg-gray-700" />
+        </div>
+
+        <button
+          type="button"
+          onClick={handleGoogle}
+          disabled={loading}
+          className="w-full flex items-center justify-center gap-3 bg-white hover:bg-gray-100 disabled:opacity-50 text-gray-900 rounded-lg py-2 text-sm font-semibold transition-colors"
+        >
+          <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg">
+            <path d="M17.64 9.2c0-.637-.057-1.251-.164-1.84H9v3.481h4.844c-.209 1.125-.843 2.078-1.796 2.717v2.258h2.908c1.702-1.567 2.684-3.875 2.684-6.615z" fill="#4285F4"/>
+            <path d="M9 18c2.43 0 4.467-.806 5.956-2.184l-2.908-2.258c-.806.54-1.837.859-3.048.859-2.344 0-4.328-1.584-5.036-3.711H.957v2.332C2.438 15.983 5.482 18 9 18z" fill="#34A853"/>
+            <path d="M3.964 10.706A5.41 5.41 0 0 1 3.682 9c0-.593.102-1.17.282-1.706V4.962H.957A8.996 8.996 0 0 0 0 9c0 1.452.348 2.827.957 4.038l3.007-2.332z" fill="#FBBC05"/>
+            <path d="M9 3.58c1.321 0 2.508.454 3.44 1.345l2.582-2.58C13.463.891 11.426 0 9 0 5.482 0 2.438 2.017.957 4.962L3.964 6.294C4.672 4.169 6.656 3.58 9 3.58z" fill="#EA4335"/>
+          </svg>
+          Continue with Google
+        </button>
+
+        <p className="text-center text-xs text-gray-500">
+          Already have an account?{" "}
+          <Link href="/login" className="text-indigo-400 hover:text-indigo-300 transition-colors">Sign in</Link>
+        </p>
+      </div>
+    </div>
+  );
+}

drb-frontend/components/AuthProvider.tsx

@@ -5,6 +5,8 @@ import { onAuthStateChanged, signOut as firebaseSignOut, User } from "firebase/a
 import { auth } from "@/lib/firebase";
 import type { UserRole } from "@/lib/types";
 
+export type OrgRole = "owner" | "member";
+
 interface AuthContextType {
   user: User | null;
   loading: boolean;
@@ -12,7 +14,13 @@ interface AuthContextType {
   isAdmin: boolean;
   isOperator: boolean;
   ownedNodeIds: string[];
+  /** Tenant claim — null means this account isn't provisioned into an org yet. */
+  orgId: string | null;
+  orgRole: OrgRole | null;
+  isOrgOwner: boolean;
   signOut: () => Promise<void>;
+  /** Force-refetch the ID token's claims — call after POST /auth/signup so orgId picks up immediately. */
+  refreshClaims: () => Promise<void>;
 }
 
 const AuthContext = createContext<AuthContextType>({
@@ -22,7 +30,11 @@ const AuthContext = createContext<AuthContextType>({
   isAdmin: false,
   isOperator: false,
   ownedNodeIds: [],
+  orgId: null,
+  orgRole: null,
+  isOrgOwner: false,
   signOut: async () => {},
+  refreshClaims: async () => {},
 });
 
 export function AuthProvider({ children }: { children: React.ReactNode }) {
@@ -30,15 +42,11 @@ export function AuthProvider({ children }: { children: React.ReactNode }) {
   const [loading, setLoading] = useState(true);
   const [role, setRole] = useState<UserRole | null>(null);
   const [ownedNodeIds, setOwnedNodeIds] = useState<string[]>([]);
+  const [orgId, setOrgId] = useState<string | null>(null);
+  const [orgRole, setOrgRole] = useState<OrgRole | null>(null);
 
-  useEffect(() => {
-    return onAuthStateChanged(auth, async (u) => {
-      setUser(u);
-      setLoading(false);
-
-      if (u) {
-        document.cookie = "drb_session=1; path=/; SameSite=Strict";
-        const result = await u.getIdTokenResult(true);
+  async function applyClaims(u: User, forceRefresh: boolean) {
+    const result = await u.getIdTokenResult(forceRefresh);
     const claims = result.claims;
 
     // Derive role: prefer granular "role" claim, fall back to legacy "admin" boolean
@@ -53,11 +61,41 @@ export function AuthProvider({ children }: { children: React.ReactNode }) {
 
     setRole(effectiveRole);
     setOwnedNodeIds((claims.owned_node_ids as string[]) ?? []);
+
+    // org_id/org_role are set by POST /auth/signup. No org_id claim means
+    // this account was created (e.g. via Google sign-in's implicit account
+    // creation) but never provisioned — see the no-claim guard below, which
+    // is what stops that from being a live data exposure.
+    const claimOrgId = typeof claims.org_id === "string" ? claims.org_id : null;
+    const claimOrgRole = claims.org_role === "owner" || claims.org_role === "member" ? claims.org_role : null;
+    setOrgId(claimOrgId);
+    setOrgRole(claimOrgRole);
+
+    // drb_session is only a UX redirect signal (middleware.ts), not a
+    // security boundary (see CLAUDE.md) — but it must not be set for an
+    // unprovisioned account, or the middleware will wave them straight into
+    // /dashboard instead of /onboarding.
+    if (claimOrgId) {
+      document.cookie = "drb_session=1; path=/; SameSite=Strict";
+    } else {
+      document.cookie = "drb_session=; path=/; max-age=0";
+    }
+  }
+
+  useEffect(() => {
+    return onAuthStateChanged(auth, async (u) => {
+      setUser(u);
+
+      if (u) {
+        await applyClaims(u, true);
       } else {
         document.cookie = "drb_session=; path=/; max-age=0";
         setRole(null);
         setOwnedNodeIds([]);
+        setOrgId(null);
+        setOrgRole(null);
       }
+      setLoading(false);
     });
   }, []);
 
@@ -66,11 +104,18 @@ export function AuthProvider({ children }: { children: React.ReactNode }) {
     document.cookie = "drb_session=; path=/; max-age=0";
   }
 
+  async function refreshClaims() {
+    if (auth.currentUser) await applyClaims(auth.currentUser, true);
+  }
+
   const isAdmin = role === "admin";
   const isOperator = role === "operator";
+  const isOrgOwner = orgRole === "owner";
 
   return (
-    <AuthContext.Provider value={{ user, loading, role, isAdmin, isOperator, ownedNodeIds, signOut }}>
+    <AuthContext.Provider
+      value={{ user, loading, role, isAdmin, isOperator, ownedNodeIds, orgId, orgRole, isOrgOwner, signOut, refreshClaims }}
+    >
       {children}
     </AuthContext.Provider>
   );

drb-frontend/components/ChromeSwitcher.tsx

@@ -1,22 +1,49 @@
 "use client";
 
-import { usePathname } from "next/navigation";
+import { useEffect } from "react";
+import { usePathname, useRouter } from "next/navigation";
+import { useAuth } from "@/components/AuthProvider";
 import { Nav } from "@/components/Nav";
 import { MarketingHeader } from "@/components/marketing/MarketingHeader";
 import { MarketingFooter } from "@/components/marketing/MarketingFooter";
 
 // Public marketing surface — exact paths, not prefixes, so e.g. /features/x
 // (if it ever exists) doesn't accidentally get pulled into marketing chrome.
-const MARKETING_PATHS = new Set(["/", "/features", "/pricing", "/faq"]);
+// Keep in sync with PUBLIC_PATHS in middleware.ts (that one decides whether
+// to redirect at all; this one just picks page chrome).
+const MARKETING_PATHS = new Set(["/", "/features", "/pricing", "/faq", "/terms", "/privacy"]);
+
+// Pages a signed-in user with no org_id claim must still be able to reach —
+// otherwise the redirect below would loop against itself, or lock someone
+// out of the one screen (/onboarding) that fixes their account.
+const NO_ORG_ALLOWED_PATHS = new Set(["/onboarding", "/login", "/signup", "/profile"]);
 
 /**
  * Picks page chrome by route: the public marketing pages get a full-bleed
  * layout with their own header/footer, everything else (the authenticated
  * app, including /login and /settings) keeps the existing app Nav + padded
  * main container.
+ *
+ * Also carries AuthProvider's no-claim guard (SAAS_PLAN.md B3): a signed-in
+ * Firebase user with no org_id claim is a real session that is nonetheless
+ * provisioned into nothing — AuthProvider already refuses to set the
+ * drb_session cookie for them, so middleware.ts's redirect only covers
+ * "not signed in at all". This effect covers the other case: signed in, no
+ * org, anywhere in the app — send them to /onboarding rather than letting
+ * every page's data hooks fail open or silently return nothing.
  */
 export function ChromeSwitcher({ children }: { children: React.ReactNode }) {
   const pathname = usePathname();
+  const { user, loading, orgId } = useAuth();
+  const router = useRouter();
+
+  useEffect(() => {
+    if (loading) return;
+    if (!user) return; // not signed in — middleware.ts already routes this to /login
+    if (orgId) return;
+    if (MARKETING_PATHS.has(pathname) || NO_ORG_ALLOWED_PATHS.has(pathname)) return;
+    router.replace("/onboarding");
+  }, [loading, user, orgId, pathname, router]);
 
   if (MARKETING_PATHS.has(pathname)) {
     return (

drb-frontend/lib/c2api.ts

@@ -222,4 +222,35 @@ export const c2api = {
   // Session recording — called on each explicit sign-in
   recordSession: () =>
     request<{ ok: boolean }>("/auth/session", { method: "POST" }),
+
+  // Org provisioning (SAAS_PLAN.md B4) — called once from /onboarding right
+  // after a Firebase account exists but before it has an org_id claim.
+  signup: (orgName: string) =>
+    request<{ org_id: string; org_name: string; already_provisioned: boolean }>("/auth/signup", {
+      method: "POST",
+      body: JSON.stringify({ org_name: orgName }),
+    }),
+
+  // Organization profile
+  getOrg: () =>
+    request<{ org_id: string; name: string; created_at: string }>("/org"),
+  updateOrg: (name: string) =>
+    request<{ ok: boolean; name: string }>("/org", { method: "PATCH", body: JSON.stringify({ name }) }),
+
+  // Per-org enrollment tokens (SAAS_PLAN.md B2b)
+  listEnrollmentTokens: () =>
+    request<{ token_id: string; label: string; created_at: string; revoked: boolean; uses: number }[]>(
+      "/org/enrollment-tokens"
+    ),
+  mintEnrollmentToken: (label: string) =>
+    request<{ token_id: string; token: string; label: string }>("/org/enrollment-tokens", {
+      method: "POST",
+      body: JSON.stringify({ label }),
+    }),
+  revokeEnrollmentToken: (tokenId: string) =>
+    request(`/org/enrollment-tokens/${tokenId}`, { method: "DELETE" }),
+
+  // Public waitlist — no auth, see routers/waitlist.py
+  joinWaitlist: (body: { email: string; org_name?: string; note?: string }) =>
+    request<{ ok: boolean }>("/waitlist", { method: "POST", body: JSON.stringify(body) }),
 };

drb-frontend/lib/useAlerts.ts

@@ -4,6 +4,7 @@ import { useEffect, useState } from "react";
 import { collection, onSnapshot, query, orderBy, limit, where, FirestoreError } from "firebase/firestore";
 import { onAuthStateChanged } from "firebase/auth";
 import { db, auth } from "@/lib/firebase";
+import { useAuth } from "@/components/AuthProvider";
 import type { AlertEvent } from "@/lib/types";
 
 const toISO = (v: unknown): string =>
@@ -14,6 +15,7 @@ export function useAlerts(limitCount = 50) {
   const [alerts, setAlerts] = useState<AlertEvent[]>([]);
   const [loading, setLoading] = useState(true);
   const [error, setError] = useState<string | null>(null);
+  const { orgId } = useAuth();
 
   useEffect(() => {
     let unsubFirestore: (() => void) | undefined;
@@ -26,9 +28,15 @@ export function useAlerts(limitCount = 50) {
         setLoading(false);
         return;
       }
+      if (!orgId) {
+        setAlerts([]);
+        setLoading(false);
+        return;
+      }
 
       const q = query(
         collection(db, "alert_events"),
+        where("org_id", "==", orgId),
         orderBy("triggered_at", "desc"),
         limit(limitCount)
       );
@@ -52,13 +60,14 @@ export function useAlerts(limitCount = 50) {
       unsubAuth();
       if (unsubFirestore) unsubFirestore();
     };
-  }, [limitCount]);
+  }, [limitCount, orgId]);
 
   return { alerts, loading, error };
 }
 
 export function useUnacknowledgedAlerts() {
   const [alerts, setAlerts] = useState<AlertEvent[]>([]);
+  const { orgId } = useAuth();
 
   useEffect(() => {
     let unsubFirestore: (() => void) | undefined;
@@ -70,9 +79,14 @@ export function useUnacknowledgedAlerts() {
         setAlerts([]);
         return;
       }
+      if (!orgId) {
+        setAlerts([]);
+        return;
+      }
 
       const q = query(
         collection(db, "alert_events"),
+        where("org_id", "==", orgId),
         where("acknowledged", "==", false),
         orderBy("triggered_at", "desc"),
         limit(100)
@@ -89,7 +103,7 @@ export function useUnacknowledgedAlerts() {
       unsubAuth();
       if (unsubFirestore) unsubFirestore();
     };
-  }, []);
+  }, [orgId]);
 
   return alerts;
 }

drb-frontend/lib/useCalls.ts

@@ -4,12 +4,14 @@ import { useEffect, useState } from "react";
 import { collection, onSnapshot, query, orderBy, limit, where, FirestoreError } from "firebase/firestore";
 import { onAuthStateChanged } from "firebase/auth";
 import { db, auth } from "@/lib/firebase";
+import { useAuth } from "@/components/AuthProvider";
 import type { CallRecord } from "@/lib/types";
 
 export function useCalls(limitCount = 50, dateFrom?: Date, dateTo?: Date) {
   const [calls, setCalls] = useState<CallRecord[]>([]);
   const [loading, setLoading] = useState(true);
   const [error, setError] = useState<string | null>(null);
+  const { orgId } = useAuth();
 
   // Stable ms values so the effect dependency doesn't fire on every render
   const dateFromMs = dateFrom?.getTime();
@@ -26,11 +28,21 @@ export function useCalls(limitCount = 50, dateFrom?: Date, dateTo?: Date) {
         setLoading(false);
         return;
       }
+      // No org_id claim yet (still resolving, or genuinely unprovisioned —
+      // see ChromeSwitcher's no-claim guard) — an unfiltered query here
+      // would be exactly the cross-tenant read this scoping exists to
+      // close, so wait rather than fall back to "query everything".
+      if (!orgId) {
+        setCalls([]);
+        setLoading(false);
+        return;
+      }
 
       const from = dateFromMs != null ? new Date(dateFromMs) : undefined;
       const to   = dateToMs   != null ? new Date(dateToMs)   : undefined;
 
       const constraints = [
+        where("org_id", "==", orgId),
         ...(from ? [where("started_at", ">=", from)] : []),
         ...(to   ? [where("started_at", "<=", to)]   : []),
         orderBy("started_at", "desc"),
@@ -52,7 +64,7 @@ export function useCalls(limitCount = 50, dateFrom?: Date, dateTo?: Date) {
       unsubAuth();
       if (unsubFirestore) unsubFirestore();
     };
-  }, [limitCount, dateFromMs, dateToMs]);
+  }, [limitCount, dateFromMs, dateToMs, orgId]);
 
   return { calls, loading, error };
 }
@@ -60,6 +72,7 @@ export function useCalls(limitCount = 50, dateFrom?: Date, dateTo?: Date) {
 export function useCallsByIncident(incidentId: string | null) {
   const [calls, setCalls] = useState<CallRecord[]>([]);
   const [loading, setLoading] = useState(true);
+  const { orgId } = useAuth();
 
   useEffect(() => {
     if (!incidentId) { setLoading(false); return; }
@@ -68,11 +81,16 @@ export function useCallsByIncident(incidentId: string | null) {
     const unsubAuth = onAuthStateChanged(auth, (user) => {
       if (unsubFirestore) { unsubFirestore(); unsubFirestore = undefined; }
       if (!user) { setLoading(false); return; }
+      if (!orgId) { setCalls([]); setLoading(false); return; }
 
       const toISO = (v: any): string | null =>
         v?.toDate?.()?.toISOString?.() ?? (typeof v === "string" ? v : null);
 
-      const q = query(collection(db, "calls"), where("incident_ids", "array-contains", incidentId));
+      const q = query(
+        collection(db, "calls"),
+        where("org_id", "==", orgId),
+        where("incident_ids", "array-contains", incidentId)
+      );
       unsubFirestore = onSnapshot(q, (snap) => {
         const docs = snap.docs.map((d) => {
           const data = d.data();
@@ -85,13 +103,14 @@ export function useCallsByIncident(incidentId: string | null) {
     });
 
     return () => { unsubAuth(); if (unsubFirestore) unsubFirestore(); };
-  }, [incidentId]);
+  }, [incidentId, orgId]);
 
   return { calls, loading };
 }
 
 export function useActiveCalls() {
   const [calls, setCalls] = useState<CallRecord[]>([]);
+  const { orgId } = useAuth();
 
   useEffect(() => {
     let unsubFirestore: (() => void) | undefined;
@@ -103,8 +122,12 @@ export function useActiveCalls() {
         setCalls([]);
         return;
       }
+      if (!orgId) {
+        setCalls([]);
+        return;
+      }
 
-      const q = query(collection(db, "calls"), where("status", "==", "active"));
+      const q = query(collection(db, "calls"), where("org_id", "==", orgId), where("status", "==", "active"));
       const toISO = (v: any): string | null =>
         v?.toDate?.()?.toISOString?.() ?? (typeof v === "string" ? v : null);
       unsubFirestore = onSnapshot(q, (snap) => {
@@ -119,7 +142,7 @@ export function useActiveCalls() {
       unsubAuth();
       if (unsubFirestore) unsubFirestore();
     };
-  }, []);
+  }, [orgId]);
 
   return calls;
 }

drb-frontend/lib/useIncidents.ts

@@ -4,6 +4,7 @@ import { useEffect, useState } from "react";
 import { collection, doc, onSnapshot, query, orderBy, limit, where, FirestoreError } from "firebase/firestore";
 import { onAuthStateChanged } from "firebase/auth";
 import { db, auth } from "@/lib/firebase";
+import { useAuth } from "@/components/AuthProvider";
 import type { IncidentRecord } from "@/lib/types";
 
 const toISO = (v: unknown): string =>
@@ -14,6 +15,7 @@ export function useIncidents(limitCount = 100) {
   const [incidents, setIncidents] = useState<IncidentRecord[]>([]);
   const [loading, setLoading] = useState(true);
   const [error, setError] = useState<string | null>(null);
+  const { orgId } = useAuth();
 
   useEffect(() => {
     let unsubFirestore: (() => void) | undefined;
@@ -26,9 +28,15 @@ export function useIncidents(limitCount = 100) {
         setLoading(false);
         return;
       }
+      if (!orgId) {
+        setIncidents([]);
+        setLoading(false);
+        return;
+      }
 
       const q = query(
         collection(db, "incidents"),
+        where("org_id", "==", orgId),
         orderBy("started_at", "desc"),
         limit(limitCount)
       );
@@ -53,7 +61,7 @@ export function useIncidents(limitCount = 100) {
       unsubAuth();
       if (unsubFirestore) unsubFirestore();
     };
-  }, [limitCount]);
+  }, [limitCount, orgId]);
 
   return { incidents, loading, error };
 }
@@ -97,6 +105,7 @@ export function useIncident(incidentId: string | null) {
 
 export function useActiveIncidents() {
   const [incidents, setIncidents] = useState<IncidentRecord[]>([]);
+  const { orgId } = useAuth();
 
   useEffect(() => {
     let unsubFirestore: (() => void) | undefined;
@@ -108,8 +117,12 @@ export function useActiveIncidents() {
         setIncidents([]);
         return;
       }
+      if (!orgId) {
+        setIncidents([]);
+        return;
+      }
 
-      const q = query(collection(db, "incidents"), where("status", "==", "active"));
+      const q = query(collection(db, "incidents"), where("org_id", "==", orgId), where("status", "==", "active"));
       unsubFirestore = onSnapshot(q, (snap) => {
         setIncidents(snap.docs.map((d) => {
           const data = d.data();
@@ -126,7 +139,7 @@ export function useActiveIncidents() {
       unsubAuth();
       if (unsubFirestore) unsubFirestore();
     };
-  }, []);
+  }, [orgId]);
 
   return incidents;
 }

drb-frontend/lib/useNodes.ts

@@ -1,15 +1,17 @@
 "use client";
 
 import { useEffect, useState } from "react";
-import { collection, onSnapshot, query, FirestoreError } from "firebase/firestore";
+import { collection, onSnapshot, query, where, FirestoreError } from "firebase/firestore";
 import { onAuthStateChanged } from "firebase/auth";
 import { db, auth } from "@/lib/firebase";
+import { useAuth } from "@/components/AuthProvider";
 import type { NodeRecord } from "@/lib/types";
 
 export function useNodes() {
   const [nodes, setNodes] = useState<NodeRecord[]>([]);
   const [loading, setLoading] = useState(true);
   const [error, setError] = useState<string | null>(null);
+  const { orgId } = useAuth();
 
   useEffect(() => {
     let unsubFirestore: (() => void) | undefined;
@@ -22,8 +24,13 @@ export function useNodes() {
         setLoading(false);
         return;
       }
+      if (!orgId) {
+        setNodes([]);
+        setLoading(false);
+        return;
+      }
 
-      const q = query(collection(db, "nodes"));
+      const q = query(collection(db, "nodes"), where("org_id", "==", orgId));
       unsubFirestore = onSnapshot(q, (snap) => {
         setNodes(snap.docs.map((d) => d.data() as NodeRecord));
         setLoading(false);
@@ -34,7 +41,7 @@ export function useNodes() {
       unsubAuth();
       if (unsubFirestore) unsubFirestore();
     };
-  }, []);
+  }, [orgId]);
 
   return { nodes, loading, error };
 }

drb-frontend/lib/useSystems.ts

@@ -1,15 +1,17 @@
 "use client";
 
 import { useEffect, useState } from "react";
-import { collection, onSnapshot, FirestoreError } from "firebase/firestore";
+import { collection, onSnapshot, query, where, FirestoreError } from "firebase/firestore";
 import { onAuthStateChanged } from "firebase/auth";
 import { db, auth } from "@/lib/firebase";
+import { useAuth } from "@/components/AuthProvider";
 import type { SystemRecord } from "@/lib/types";
 
 export function useSystems() {
   const [systems, setSystems] = useState<SystemRecord[]>([]);
   const [loading, setLoading] = useState(true);
   const [error, setError] = useState<string | null>(null);
+  const { orgId } = useAuth();
 
   useEffect(() => {
     let unsubFirestore: (() => void) | undefined;
@@ -22,8 +24,14 @@ export function useSystems() {
         setLoading(false);
         return;
       }
+      if (!orgId) {
+        setSystems([]);
+        setLoading(false);
+        return;
+      }
 
-      unsubFirestore = onSnapshot(collection(db, "systems"), (snap) => {
+      const q = query(collection(db, "systems"), where("org_id", "==", orgId));
+      unsubFirestore = onSnapshot(q, (snap) => {
         setSystems(snap.docs.map((d) => d.data() as SystemRecord));
         setLoading(false);
       }, (err: FirestoreError) => { console.error("useSystems:", err); setError(err.message); setLoading(false); });
@@ -33,7 +41,7 @@ export function useSystems() {
       unsubAuth();
       if (unsubFirestore) unsubFirestore();
     };
-  }, []);
+  }, [orgId]);
 
   return { systems, loading, error };
 }

drb-frontend/middleware.ts

@@ -3,7 +3,18 @@ import { NextRequest, NextResponse } from "next/server";
 // Public marketing pages — no session required. Keep this in sync with
 // MARKETING_PATHS in components/ChromeSwitcher.tsx (that one picks page
 // chrome; this one decides whether to redirect at all).
-const PUBLIC_PATHS = new Set(["/", "/features", "/pricing", "/faq"]);
+const PUBLIC_PATHS = new Set(["/", "/features", "/pricing", "/faq", "/terms", "/privacy"]);
+
+// /signup and /onboarding are deliberately NOT gated by the drb_session
+// cookie here, even though they aren't "public" in the sense of not needing
+// an account — AuthProvider only sets that cookie once a user has an org_id
+// claim (SAAS_PLAN.md B3's no-claim guard), and /onboarding exists
+// specifically for a signed-in user who doesn't have one yet. Gating it on
+// the same cookie would bounce the exact users who need it back to /login
+// before ChromeSwitcher's client-side redirect ever runs. Both pages do
+// their own client-side auth check (redirect to /login if genuinely signed
+// out) instead.
+const NO_SESSION_COOKIE_GATE = new Set(["/signup", "/onboarding"]);
 
 // NOTE: this is a UX redirect only, not a security boundary — it just checks
 // a client-set cookie's presence. Real enforcement is server-side, in
@@ -12,7 +23,7 @@ export function middleware(request: NextRequest) {
   const session = request.cookies.get("drb_session");
   const { pathname } = request.nextUrl;
 
-  if (PUBLIC_PATHS.has(pathname)) {
+  if (PUBLIC_PATHS.has(pathname) || NO_SESSION_COOKIE_GATE.has(pathname)) {
     return NextResponse.next();
   }